Frequently Asked Questions (FAQ)
Have a question? You'll find answers to our most common inquiries below. Can't find what you're looking for? Reach out to us at info@shorewoodgear.com — we aim to respond within 24 hours.
Shipping & Delivery
What is your shipping policy? We offer free standard shipping on all orders, with no minimum purchase required. Every order is carefully packed to ensure your gear arrives safely and on time.
Do you ship to PO Boxes or military addresses? At this time, we do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. We can only deliver to a standard residential or commercial shipping address provided at checkout.
What are your delivery times? Orders are typically processed within 1–2 business days (Monday–Friday), excluding weekends and holidays. Once shipped, delivery within the US takes 5–8 business days, for a total estimated delivery time of 6–10 business days. During peak seasons, processing may take slightly longer — we'll keep you informed of any delays. Order cutoff time is 5:00 PM EST.
How can I track my order? Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to follow your order's progress via the link provided in the email, or visit our Track Your Order page.
What if my package hasn't arrived or is lost? If your order hasn't arrived within the expected delivery window, please check the tracking information in your shipping confirmation email first. If there's still no update, contact us and we'll work with the carrier to investigate and resolve the issue as quickly as possible.
What if my item arrives damaged? Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately. We will cover return shipping costs for any error on our end and arrange a resolution right away.
Refunds & Returns
How do I return an item? We offer a 30-day return window from the date you receive your order. To be eligible, items must be unused and in their original condition and packaging. Proof of purchase is required. To initiate a return, email us. Please do not send items back without first receiving written approval — unauthorized returns will not be accepted.
What items are not eligible for return? The following items cannot be returned: items that have been used or assembled; items returned without prior written approval from our team; and items that are no longer in their original packaging or condition. If you're unsure whether your item qualifies, please contact us before initiating a return.
Who pays for return shipping? If you're returning an item because it arrived damaged, defective, or incorrect, we will cover return shipping costs. For all other returns, return shipping is at the customer's expense.
How long does it take to process a refund? Once we receive and inspect your return, we'll notify you of the approval decision. Approved refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider. If 15 business days have passed since your refund was approved and you have not received it, please contact us and we will investigate.
Do you offer exchanges? We do not process direct exchanges. To receive a different item, please return your original order and place a new order once your return has been approved.
Product Information & Country of Origin
Where are your products made? Our products are manufactured in China. We work with suppliers to ensure our products meet our quality standards for strength, materials, and construction before they are dispatched to our customers.
What materials are your products made from? Each product listing includes a full materials description. Please refer to the individual product page for the specific composition and features of each chair.
Privacy
How do you protect my privacy? We take your privacy seriously. All transactions and personal data are protected by 128-bit SSL encryption. We do not store your full credit card information — once your purchase is complete, we can only access your billing details, shipping information, and the last 4 digits of your card. Your data is never sold, rented, or shared with third parties without your consent. For full details, please review our Privacy Policy.
Will my data be shared with third parties? We do not sell, rent, or trade your personal information. Your data is used solely to process your order and provide customer support. We may share information with trusted service providers — such as shipping carriers and payment processors — as needed to fulfill your order.
Payments
What payment methods do you accept? We accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay.
What currency are payments processed in? All transactions are processed in USD (US Dollars). If you are shopping from outside the United States, your bank may apply its own currency conversion fees or exchange rates.
Are my payments secure? Yes. All transactions are protected with 128-bit SSL encryption, and we are fully PCI DSS compliant. Your full card number is never accessible to us at any point during or after your purchase.
How will I know if my payment was successful? After a successful payment, you will receive an order confirmation email. If you do not receive it within a few minutes, please check your spam or junk folder, or contact us for assistance.
What should I do if my payment is declined? Please double-check your card details, billing address, and available funds. If the issue persists, contact your bank or card provider directly. You are also welcome to reach out to us for assistance.